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Planning For & Overseeing The Return To The Office & The Increase In Hybrid & Flexible Working: Engage, Motivate & Manage Distributed & Hybrid Workforces
Maintain One Cohesive Company Culture, Drive Digital Transformation, Connect Functions, Optimise Comms & Performance, Support Mental Health & Drive Successful Recruitment, Onboarding & Learning & Development

A One-Day, Cross-Sector Virtual Conference & Networking Event, 13th September 2021

08.40 Registration, Informal Networking & GIC Opening Remarks

09.10 Morning Co-Chairs’ Opening Remarks
Samantha Long, Head of People Services, Canada Life

Steve Scott, Global Head, Managing Director, Workforce Management & Analytics, Standard Chartered Bank


09.20 Robust Employee Engagement Tactics To Boost Motivation & Productivity – No Matter Where Employees Are Based

  • Full-time work, long-term furlough, salary reductions, job security concerns… the last 18 months have been relentless! How can we combat fear and fatigue to re-engage and revitalise our employees?
  • Employee expectations have shifted: just because offices are reopening doesn’t mean people want to return! How can organisations engage employees in the return to the office?
  • For those who remain remote and hybrid, how can traditional employee engagement methods be adapted to replace face-to-face?


09.40 With Offices Opening & Part Of Your Workforce Remaining Remote, Plan Your Pathway To Phase Back To The “New

  • Offices can’t go back to “normal” overnight! How do we create long-term plans and pathways which work for our company, our culture and our colleagues?
  • Steps to achieve cohesion between desk-based, remote and dispersed workers with “workplace” camaraderie and the feeling of working towards a collective goal – whether in the office or not
  • Prevent an emergence of “us” and “them” as we settle into onsite and virtual teams by ensuring everyone feels valued
  • As more and more face-to-face interactions take place in the office, how do we ensure our remote colleagues are not overlooked and left out of important decision making? And that their working from home doesn’t impact their career progression?

Lauren Young, Culture & Communications, Director, The Very Group


10.00 Bonus Session; Reserved For Exclusive Conference Partner

Vaughan Klein, Senior Director, EMEAR Collaboration Sales, Webex by Cisco


10.15 How bp’s ‘speak up’ culture, and supporting tech have worked to unite their dispersed and diverse workforce.

  • Driving a culture of honest communication
  • Leveling the playing field and empowering all employees
  • Tips and tools for hybrid meeting and event success, at any scale

Rob Curtis, Enterprise Consultant, Vevox

Andrew Carne, Workplace Procurement Advisor – Events and Collaboration, bp

10.30 Morning Refreshment Break With Informal Networking


11.00 Is The Office Still The Centre Of Work? Explore The Pros & Cons Of Retaining Office Space & Championing The “Return To Work” Vs. “Work From Home” Vs. Hybrid Models

  • Better employee performance tracking and increased interaction versus surging rents and reduced costs of WFH: explore the pros and cons of keeping your office space
  • To what extent should your existing employee base be involved in the company decision making?
  • Will losing the office completely mean you lose out on potential talent? After 18 months of full or intermittent home working, are people itching for a fixed workplace?
  • What are the alternatives to the head office? Social spaces, meeting rooms, hotdesking and flexible shared workspaces…

11.00 Perspective One
Nadia Strone, Executive Director of Human Resources, Western Europe, Avon

11.20 Perspective Two
Sudhir Saseedharan, Director of Workplace Experience & Future Working, Tetra Pak


11.40 Keeping Dispersed & Hybrid Workforces Fully Connected: Long-Term Communications Channels & Strategies To Optimise Productivity & Engagement

  • When the pandemic first hit we all jumped onto Zoom and Teams meetings, but what is the long-term solution to keep employees connected, especially when face-to-face and hybrid meetings are running?
  • Embed lessons learnt from lockdowns into long-term internal communications plans to overcome siloed working and enable cross-functional collaboration
  • There is so much more to work than meetings! From onboarding and socialisation to company culture and driving innovation, how can businesses create embedded channels which replace face-to-face engagement for dispersed and remote workers?

Shalini Gupta, Leadership Communications Manager, BT

Jess Lonsdale, Internal Communications Director, Virgin Media

Jane Garnsey, People Operations Director, TalkTalk

Chris Jones, Head of Customer Success EMEA, Enboarder


12.10 Drive Digital Transformation To Optimise Your Channels, Tools & Technologies, Drive Efficiency & Improve Digital Engagement

  • Digital channels and engagement are nothing new when it comes to engaging your teams, but how can we advance on the digital transformation journey to reach the next level of sophistication?
  • Most companies have found their groove by now with Zoom, Slack, Teams or the channel of their choice – but is really it the right channel for your business and how can you make it work better for you?
  • Tools and tech to monitor activity and performance are commonplace in contact centres… but what is their role in the world of home working?

Sarah Burbedge, Head of Change, Content Production Workflows, BBC Design & Engineering

12.30 Lunch & Informal Networking For Speakers, Delegates & Partners

13.00 Informal Breakout Discussions

A) Employee Expectations
Rachel Wells, Communications Director - Culture & Trust: PSC, GlaxoSmithKline

B) Rewards, Recognition, Benefits

C) Legal Considerations

D) Diversity & Inclusion

13.30 Afternoon Co-Chairs’ Opening Remarks

Nicholas Wardle, Head of Employee Engagement & Communications, One Housing


13.40 Tried & Tested Methods To Successfully Manage Deskless, Hard-To-Reach & Distributed Workforces & Spark Motivation & Productivity

  • Motivation, motivation, motivation: steps to keep the spark alive!
  • Walk the tightrope of maintaining trust but needing detail to successfully monitor employee activity and performance without resorting to micro-management
  • Upskill middle managers to effectively engage, support and manage their remote or hybrid teams
  • Ensure that remote, distributed or hybrid workers don’t miss out on vital training and development to further their career and that all-important relationship building

Speaker To Be Announced


14.00 Remote Doesn't Mean Removed - How to Connect Your Hybrid and Remote Employees 

Lottie Bazley, Advanced Communications Consultant, Staffbase


14.30 As The Pandemic Shines A Spotlight On Employee Mental Health & Wellbeing, How Can We Create An Open Dialogue To Support Staff Wherever They Are Based?

  • Better work/life balance and increased time at home are cited as reasons to remain working from home, but what can we do to prevent overworking and Burnout when the laptop is always a few steps away?
  • What can we do to replace those ‘watercooler chat’ moments with distributed and hybrid workforces and spot colleagues struggling to actively reach out for help?
  • How can we remove the stigma at work and create a culture of trust to empower staff to speak up, disclose their mental health needs and receive support?

James Makepeace, Transformation Executive, Bristol Future Programmes, Rolls-Royce

Alka Mathur, Head of HR for Food, Dairy, Infant Nutrition & Health Science, Nestlé UK

Rupal Chauhan, Operations Change Manager, Crossrail

Sandrine Girszyn, Chief HR Officer – APAC & Europe, AXA XL

15.00 Afternoon Refreshment Break With Informal Networking


15.30 Ready-For-Anything Recruitment Strategies To Successfully Hire & Onboard Top Talent In A Hybrid Working World

  • It is an employer’s market! But what is it that post-pandemic applicants are looking for when it comes to their next role? • We have all onboarded new staff remotely, but how can we make the experience as smooth as possible and swiftly integrate new starters into our hybrid teams?
  • Demonstrate how long-term career growth is possible, no matter where they start out and how they work

Richard Matthews, Head of Talent & Resourcing, The Co-operative Bank


15.50 Ensure Ongoing Learning & Development Is Centre Stage & Accessible To All 

  • How can you make learning and development accessible to all members in the organisation and ensure time is
    dedicated to it?
  • How can you replace those spontaneous coaching moments when training newer team members?
  • Personalise development and career paths: seek opportunities to expose dispersed colleagues to wider company thinking and training • Switch from classroom based learning to online learning

Kanika Bhatia, Global Head of Leadership & Talent Development, Vodafone

Gillian Mason, Head of Organisational Development, Yorkshire Water

Mary O'Callaghan, Director of Technology Engagement, British Heart Foundation

Geraldine Percival, Group Head of Talent & Development, Asahi Europe & International

Paul Sartain, Head of Organisational Development & Talent, Rethink Mental Illness


16.20 A Framework For Data, Insight & Analytics To Optimise The Value Of Hybrid Working – For Organisations & Employees

  • How do you know your strategies are achieving what you intended them to?
  • Drive real business and employee benefits through the transition to a new way of working and mitigate emerging risks by accurately measuring and making evidence-based, data driven decisions
  • Implement a robust measurement framework that looks at the relationship between colleague sentiment, behaviours and business outcomes to truly understand your workforce

Steve Scott, Global Head, Managing Director, Workforce Management & Analytics, Standard Chartered Bank

16.40 Afternoon Co-Chairs’ Closing Remarks

16.50 Official Close Of Conference

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